Joony RewardsBook a walkthrough
Joony Rewards guides

Practical guides for building repeat business.

Explore how a connected loyalty programme can make earning, redemption, campaigns and merchant operations easier to understand and run.

Plan your loyalty journey Download Joony Rewards
Loyalty programme planningCustomer reward journeysMerchant operationsCampaign and settlement context
Connected loyalty

Start with the customer journey, then work backwards through the counter workflow and the controls managers need behind it.

01

Choose the right loyalty model.

Review the difference between a connected customer loyalty platform and a focused digital rewards programme before deciding how customers should earn, save and redeem.

  • Map the customer journey
  • Keep counter actions focused
  • Define manager and programme controls
02

Plan around real merchant workflows.

The most useful programme is one that customers understand and staff can run consistently. Use the guides below to connect the customer experience with the operational work behind it.

  • Discovery, points and saved rewards
  • QR earning and fulfilment
  • Campaign, funding and settlement visibility
Explore Joony Rewards

Build the complete loyalty journey.

Customer loyalty programmeOne loyalty programme for customers, cashiers and operators.Digital rewards programmeBuild a rewards programme staff can run and customers can understand.Customer loyalty strategy guideHow to build customer loyalty without relying on constant discounts.Customer experienceDiscover, earn, save and redeem
Repeat business

Shape a programme that fits your outlets and staff.

Tell us how customers buy today and how you want the reward journey to work.

Talk to the product team